phroyale Casino Privacy Policy

01 Who We Are

phroyale Casino ("phroyale," "we," "us," or "our") is the operator of the online gaming platform accessible at phroyale.vip. phroyale operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173).

For the purposes of the Data Privacy Act, phroyale Casino acts as the Personal Information Controller in respect of the personal data it collects from players and visitors to the phroyale platform. This means phroyale determines the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the phroyale website at phroyale.vip, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

02 Information We Collect

phroyale collects personal information from you in the following categories:

Information You Provide Directly:

• Registration data: Full name, date of birth, email address, mobile number, and residential address.
• Identity verification documents: Government-issued ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID), selfie photographs, and proof of address documents.
• Financial information: GCash account details, PayMaya / Maya account details, bank account numbers (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details for the purpose of processing deposits and withdrawals.
• Customer support communications: Records of your interactions with phroyale's customer support team, including chat transcripts and email correspondence.

Information Collected Automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, betting history, deposit and withdrawal history, and navigation patterns within the phroyale platform.
• Cookie data: Information collected through cookies and similar tracking technologies as described in Section 6 of this Policy.
• Location data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.

03 How We Use Your Information

phroyale uses the personal information it collects for the following purposes:

• Account management: To create, maintain, and administer your phroyale player account, including processing your registration, verifying your identity, and managing your account settings.
• Service delivery: To provide you with access to phroyale's gaming platform, process your deposits and withdrawals, and deliver the services you have requested.
• Regulatory compliance: To fulfill phroyale's legal obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act. This includes conducting KYC verification, monitoring for suspicious transactions, and reporting to regulatory authorities as required.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the phroyale platform.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the phroyale platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out of marketing communications at any time.

04 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, phroyale processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, identity verification documents, and financial information is necessary to enter into and perform the contract between you and phroyale (i.e., the Terms & Conditions governing your player account).
• Legal obligation: Processing for KYC verification, AML monitoring, age verification, and regulatory reporting is required by Philippine law, including PAGCOR regulations and the Anti-Money Laundering Act.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of phroyale's legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Sharing Your Information

phroyale does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the financial information necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers who assist phroyale in verifying the identity and age of players in compliance with PAGCOR and AMLA requirements.
• Game content providers: Licensed game studios and software providers who supply the games available on the phroyale platform may receive limited technical data necessary to deliver their services.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other lawful process.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on phroyale's behalf under strict data processing agreements.

All third parties with whom phroyale shares personal data are required to handle that data in accordance with applicable Philippine privacy laws and phroyale's data protection standards.

06 Cookies and Tracking Technologies

phroyale uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the phroyale platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences and settings (such as language preference and display options) to provide a more personalized experience on phroyale.
• Analytics cookies: These cookies collect anonymized information about how visitors use the phroyale platform, including which pages are visited most frequently and how users navigate between sections. This data helps phroyale improve the platform's performance and usability.
• Marketing cookies: These cookies are used to deliver promotional content and bonus offers that are relevant to your interests and activity on phroyale. They are only placed with your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phroyale platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

07 Data Retention

phroyale retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Active account data: Retained for the duration of your active phroyale account relationship, plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Identity verification documents: Retained for a minimum of five (5) years following the completion of the KYC verification process or account closure, whichever is later, as required by AMLA regulations.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with AMLA and PAGCOR requirements.
• Customer support records: Retained for a period of three (3) years following the resolution of the relevant support interaction.
• Marketing consent records: Retained for the duration of your consent and for a period of three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with phroyale's data disposal procedures.

08 Data Security

phroyale implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the phroyale platform is encrypted using Transport Layer Security (TLS). Sensitive data stored in phroyale's systems is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted to authorized phroyale personnel and service providers on a strict need-to-know basis. All access is logged and subject to regular audit.
• Two-factor authentication: phroyale supports and encourages the use of two-factor authentication (2FA) for player accounts to reduce the risk of unauthorized access.
• Penetration testing and vulnerability management: phroyale conducts regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate security weaknesses.
• Incident response: phroyale maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, phroyale will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.

While phroyale takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying phroyale immediately if you suspect unauthorized access to your account.

09 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phroyale:

• Right to be informed: You have the right to be informed about how phroyale collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data phroyale holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data held by phroyale.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phroyale's legal retention obligations.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to phroyale's overriding legal obligations.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phroyale has violated your data privacy rights.

To exercise any of these rights, please contact phroyale's Data Protection Officer at [email protected]. phroyale will respond to all data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

10 Children's Privacy

The phroyale platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gambling regulations. phroyale does not knowingly collect personal data from individuals under the age of 21.

If phroyale discovers that personal data has been collected from a person under the age of 21, that data will be immediately deleted and the associated account will be suspended. If you believe that phroyale may have inadvertently collected data from an underage individual, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor the online activities of minors in their care and to use parental control tools to prevent access to gambling platforms.

11 International Data Transfers

phroyale's primary data processing operations are conducted within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content suppliers operating in other jurisdictions.

Where personal data is transferred outside the Philippines, phroyale ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Philippine Data Privacy Act.
• Transfers only to jurisdictions that have been assessed as providing an adequate level of data protection.
• Data processing agreements with all third-party processors that impose binding data protection obligations.

12 Changes to This Privacy Policy

phroyale reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, phroyale will notify registered players via email or through a prominent notice on the phroyale platform. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the phroyale platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how phroyale protects your personal data.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or phroyale's data processing practices, please contact our designated Data Protection Officer:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 30 days for formal data subject requests; within 24 hours for general privacy inquiries
• Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with phroyale's response to your privacy concern. The NPC can be reached through their official government channels.